Last Updated: August 12, 2026
Wilbur Corporation, doing business as Wilbur’s Air Conditioning, Heating & Plumbing (“Wilbur’s,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit wilbur1.com, request service, communicate with us, participate in a promotion, or otherwise interact with our business.
Information We Collect
Depending on how you interact with us, we may collect:
- Your name, address, email address, and telephone number
- Information about your property, equipment, and requested HVAC or plumbing services
- Appointment, estimate, maintenance-plan, purchase, and service history
- Payment or financing information processed through our payment and financing providers
- Messages, emails, form submissions, photographs, and other communications you send us
- Telephone call information and call recordings, when permitted by law and after any required notice
- Marketing preferences, text-message consent records, and opt-out requests
- Device, browser, IP address, website activity, referral source, and similar technical information collected through cookies and related technologies
- Any other information you voluntarily provide
How We Collect Information
We may collect information:
- Directly from you through our website, phone calls, emails, text messages, service appointments, forms, promotions, and other interactions
- Automatically when you use our website
- From service providers and business partners that help us provide services, schedule appointments, process transactions, communicate with customers, measure advertising performance, or operate our business
- From publicly available sources when permitted by law
How We Use Information
We may use your information to:
- Respond to inquiries and provide requested HVAC or plumbing services
- Schedule, confirm, update, and follow up on appointments
- Prepare estimates, process payments, and maintain service records
- Communicate about your service, account, maintenance plan, warranties, promotions, or customer-support needs
- Send marketing communications when you have consented or when otherwise permitted by law
- Administer contests, sweepstakes, surveys, and customer programs
- Personalize and improve our website, services, advertising, and customer experience
- Measure campaign performance and understand how customers find us
- Prevent fraud, protect our systems, and maintain the security of our business
- Comply with legal obligations and enforce our agreements
Text Messages and Mobile Information
If you provide your mobile number and consent to receive text messages, Wilbur’s may send you service-related, conversational, informational, or promotional messages, depending on the consent you provided. Messages may be sent using automated technology.
Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services.
You may opt out at any time by replying STOP to a message. You may reply HELP for assistance or contact us at compliance@wilbur1.com. After opting out, you may receive one final message confirming your request.
We do not sell, rent, or share mobile telephone numbers, text-message opt-in information, or messaging consent with third parties or affiliates for their own marketing or promotional purposes. We may share this information only with service providers that help us deliver and support our messaging program, and those providers may use it only to perform services on our behalf. Text-message originator opt-in data and consent will not be shared with any other third parties.
Mobile carriers are not responsible for delayed or undelivered messages.
Cookies, Analytics, and Advertising
We and our service providers may use cookies, pixels, tags, call-tracking technologies, and similar tools to operate our website, remember preferences, analyze website use, understand referral sources, measure advertising effectiveness, and present relevant advertising.
Your browser may allow you to block or delete cookies. Blocking certain cookies may affect how the website functions. You may also use the privacy and advertising controls provided by your browser, device, or the applicable advertising platform.
How We Disclose Information
We may disclose personal information to:
- Vendors that provide website hosting, scheduling, customer relationship management, call handling, text messaging, email, analytics, advertising, payment processing, financing, and other business services
- Technicians, contractors, and business partners when necessary to fulfill your request
- Financing providers when you request financing or authorize us to submit information
- Government authorities, courts, regulators, or other parties when required by law or reasonably necessary to protect rights, safety, property, or security
- A successor organization in connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business
- Other parties when you direct us or give us permission
Our service providers may access personal information only as reasonably necessary to perform services for us and are expected to protect it appropriately.
We do not sell personal information for monetary consideration.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and warranty records, comply with legal and accounting obligations, resolve disputes, enforce agreements, document communication consent, and protect our business.
Retention periods vary according to the type of information and the reason it was collected.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Your Choices and Privacy Requests
You may:
- Unsubscribe from marketing emails by using the unsubscribe link in the message
- Opt out of text messages by replying STOP
- Adjust cookie settings through your browser or device
- Ask to access, correct, or delete certain personal information
- Withdraw consent for certain future communications
To submit a privacy request, email compliance@wilbur1.com. We may need to verify your identity before completing a request. Certain information may be retained when required or permitted by law, including service, transaction, warranty, consent, and opt-out records.
We will honor applicable privacy rights provided by the laws governing your request.
Children’s Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with personal information, please contact us so we can review and address the matter.
Third-Party Websites and Services
Our website may contain links to third-party websites, financing providers, scheduling platforms, social networks, or other services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date. Your continued interaction with us after an update is subject to the revised policy.
Contact Us
If you have questions or requests concerning this Privacy Policy, contact:
Wilbur Corporation
d/b/a Wilbur’s Air Conditioning, Heating & Plumbing
2551 Balco Road
Birmingham, Alabama 35210
Email: compliance@wilbur1.com
Website: https://wilbur1.com
